Store Policy
Customer Care
At Beau Chateau XV, we are committed to delivering high-quality, affordable furniture with exceptional service. To ensure your experience is seamless from order to delivery, please review our store policies below.
At Beau Chateau XV, we are committed to delivering high-quality, affordable furniture with exceptional service. To ensure your experience is seamless from order to delivery, please review our store policies below.
Privacy & Safety
At Beau Chateau XV, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience. All customer data is handled in accordance with privacy laws and is never shared with third parties without your consent.
Our website uses encrypted payment processing and secure checkout systems to keep your information safe at all times.
Payment Options
At Beau Chateau XV, we offer flexible and secure payment methods to make your shopping experience smooth and convenient. You can pay in-store or online using major credit cards, debit cards, e-transfer, or cash.
Credit or Debit Cards
Cash or e-transfer
Online Payment
Wholesale Inquiries
Beau Chateau XV proudly partners with designers, real estate developers, and retailers to offer exclusive wholesale pricing on our affordable furniture collections.
If you're interested in bulk purchases or setting up a trade account, please contact us at admin@bc-xv.com or call 403-917-1121.
Our team will be happy to discuss pricing, product availability, and delivery options tailored to your business needs.
Return & Refund Policy
We want you to love your new furniture. If for any reason you're not completely satisfied with your couch, our return policy is designed to be clear and hassle-free.
Returns & Exchanges
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Eligibility: Returns are accepted within 30 days of delivery. Items must be:
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Unused and undamaged
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In original packaging
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In sellable condition
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Exclusions:
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Open box or final sale items are non-returnable unless defective or damaged on arrival
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Returns requested after 30 days may not be accepted
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Return Process
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Contact Us
Email: admin@bc-xv.com
Phone: 403-917-1121 -
Request Authorization
Our team will send a Return Authorization with instructions. -
Repackage Carefully
Use the original packaging to prevent damage in transit. -
Shipping Responsibility
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Return shipping costs are the customer’s responsibility unless the item was delivered damaged or defective.
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You may arrange your own return or request assistance.
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Inspection & Refund
Once we receive and inspect the item, a refund or exchange will be processed within 5–7 business days.
Damaged or Defective Items
If your couch arrives damaged or defective, contact us within 48 hours of delivery. We’ll arrange a prompt replacement at no extra cost to you.